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Harbor Lane Haven

Privacy Policy

Your privacy is important to us at Harbor Lane Haven

Effective Date: February 20, 2024 | Last Updated: February 20, 2024

Information We Collect

Personal Information You Provide

When you reach out for corporate floral arrangements or gift services, we gather information you supply willingly. This includes your name, company name, email, telephone, delivery locations, and particular specifications for your floral needs. We also obtain payment details when you place orders, though processing is securely handled by our payment partners.

For corporate clients, we might collect extra business details like company registration information, preferred delivery timelines, and budget expectations. This enables us to tailor our service to fit your business demands.

Information Collected Automatically

Our site automatically gathers certain technical data when you visit. This includes your IP address, browser type, device details, and how you navigate our pages. We use this information to enhance site performance and understand how clients discover our services.

Important: We never collect more personal data than needed to deliver our flower arrangements and delivery services. Your privacy is central to our business operations.

How We Use Your Information

We primarily use your personal data to complete flower orders and deliver outstanding customer service. This covers order processing, coordinating deliveries, crafting custom arrangements per your specifications, and communicating about your service needs.

We also utilize information to enhance our services and website experience. This helps us identify which corporate floral offerings are most valuable to our clients and how we can better serve the business community in United States.

Order Processing: Coordinating your flower orders, deliveries, and payment processing
Communication: Addressing inquiries, giving updates, and support
Service Improvement: Assessing feedback and usage trends to refine our offerings
Business Development: Developing customised corporate programs and subscription services

Information Sharing and Disclosure

Harbor Lane Haven values your privacy and does not sell your personal data to third parties. We disclose information only when necessary to deliver our services or when required by law.

Service Partners

We may share essential information with trusted service partners who assist in running our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually bound to safeguard your information and use it solely for the services they render to us.

Legal Requirements

We may disclose information when mandated by law, a court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and staff.

Data Security Measures

We regard the safeguarding of your personal data as a priority and apply suitable technical and administrative measures to shield it. This includes safe data storage, encrypted transmissions, and restricted access to personal information within our organization.

Secure Storage

Personal data is kept in secure systems with access controls and ongoing security monitoring.

Encryption

Sensitive data in transit is encrypted to safeguard information as it moves between your browser and our infrastructure.

Limited Access

Only authorized staff who require the data to deliver services can access customer information.

Although we deploy robust security measures, no online transmission method is entirely foolproof. We continually enhance our security practices to guard against emerging threats.

Your Privacy Rights

You hold significant rights concerning your personal data. Depending on applicable laws, you may be entitled to access, amend, erase, or limit how your information is used.

Access: Ask for a copy of the personal data we keep about you
Correction: Update or fix any inaccurate data
Deletion: Request removal of your data (subject to legal retention)
Restriction: Limit how we process your personal data in certain situations
Portability: Request your data be transferred in a structured, widely used format

To exercise these rights, contact us using the information at the policy's end. We will reply within a reasonable timeframe as required by law.

Data Retention

We keep personal data only as long as necessary to provide our services and comply with legal obligations. Retention periods vary by data type and purpose.

Typical Retention Periods:

  • Customer contact and order information: 3 years after last service interaction
  • Payment transaction records: 7 years for tax and accounting requirements
  • Website analytics data: 26 months for service improvement analysis
  • Marketing communication preferences: Until you unsubscribe or 2 years of inactivity

Cookies and Website Tracking

Our site utilizes cookies and similar technologies to enhance your browsing experience and gain insights into how visitors interact with our site. Cookies enable us to recall your preferences and evaluate site performance.

You can manage cookie settings via your browser. Note that turning off some cookies may impact site functionality. For more details about our cookie practices, consult our Cookie Policy.

Third-Party Links

Our site might include links to external websites or services. This privacy policy covers only Harbor Lane Haven and our site. We assume no responsibility for the privacy practices of other sites.

We recommend reviewing the privacy policies of any third-party sites you access via links on our site.

Policy Updates

We may periodically revise this privacy policy to reflect changes in our practices, offerings, or legal requirements. When major changes occur, we will update the "Last Updated" date at the top of this policy.

We invite you to regularly review this policy to stay informed about how we safeguard your privacy.

Contact Us About Privacy

If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we handle your information, please contact us.

Get In Touch About Privacy

Harbor Lane Haven Privacy Team
123 Blossom Ave, New York
New York, United States 10001

Email Address: [email protected]
Phone Number: +1 212-555-0123

For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We strive to respond to all privacy requests within seven business days.